By commissioning me, you automatically agree to my terms of service. Please read them carefully.
GENERAL
- The artist has the right to refuse a commission inquiry for any reason
- Commission inquiries and communication over e-mail (commission@ratze.net) is preferred
- The client and the artist communicate in a mutually respectful manner. Disrespectful behaviour leads to the cancelation of the commission
PRICING & PAYMENT
- The customer receives an individual quote they agree to pay
- Payment is made via PayPal Invoice (PayPal fee is included in the quote) or (for german customers only!) via bank transfer
- For small commissions (<50€), payment is due upfront. For commissions exceeding 50,- €, payment is due upon receiving a preliminary sketch
- Quotes & payments are issued in EURO €
- The artist is not responsible for currency conversion fees; currency conversion fee is NOT included in the quote and, if deducted from the payment, has to be reimbursed/covered with a separate payment
PROCESS
- The client receives a WIP (Work in progress image) at each major stage of the drawing, unless agreed upon or advertised otherwise
- Additional WIP can be requested by the client beforehand
- Revisions must be asked for within 48 hours of receiving a WIP
- Max. 3 free revisions in total, unless the artist is at fault or individual agreements depending on the nature of the commission
- Every additional revision costs between 5 – 15 €, depending on the amount of work
REFUND POLICY
- Refunds are dependent on the current state of the artwork. No refund beyond colour stage!
- Lineart stage: 50 %
- Colour stage: 25 %
- Full refund, if the artist cancels the commission for a reason unrelated to the client
COPYRIGHT & USAGE
- The copyright of the artwork remains with the artist. The client receives usage rights.
- The artist may use the artwork for promotion/portfolio/advertisement and upload the image to his social media and galleries
- The artist may create prints or stickers of the design only with agreement of the client!
- The client may upload the image to their social media, galleries and other websites with proper credit of the artist
- The client may use the image as a profile picture/icon, wallpaper, telegram sticker and crop or resize the image as required
- The client may print the image for personal use
- Any other usage must be discussed beforehand
- Claiming the artwork as their own/Removing the artist credits falls under copyright infringement
- Commercial use has to be discussed upfront and is only permitted after a commercial fee has been paid
- Significantly altering the artwork, especially by using AI, is not allowed.
- Using the artwork to feed/train AI is not allowed.